Frequently Asked Questions

Here are some faqs.. hope they're useful!

COVID-19

In the light of the Covid-19 pandemic, we are making some changes to what is provided for your stay. We are guided by Government Health and Safety advice prevailing at any time for holiday accommodation, which includes the following:

  1. The lodge will be fully deep-cleaned and sanitised before each stay
  2. Some complimentary items, magazines, games and other things difficult to sanitise may be removed
  3. There may be temporary changes to provision at the Holiday Park eg facilities

These will all help us to make your visit as safe and Covid-19 free as we possibly can.

Please ask if you have any further questions before you book or stay.

What time can I have access to the lodge?

Check-in is from 3.00pm (15.00). There is a Key Box and we will supply you with the current code the day before your arrival. Should you arrive much earlier, food and drink refreshments are available, as well as toilet facilities, in the Leisure Centre.

What time do I have to check-out?

Check-out is by 10.00am (10.00) please. This is so our housekeeper can fully clean the lodge and change all bed linen etc, in readiness for the next guests.

What can I expect in my holiday lodge?

The lodge is fully equipped for a self-catering holiday, with modern, interior design for comfort.

The kitchen has a built in oven and microwave, a large, integrated fridge freezer, a washing machine and a dishwasher, plus the usual small appliances, including a filter coffee maker.

There is a large collection of tableware, together with plenty of glassware, cutlery and kitchen utensils.

Both gas (LPG) and electricity are included in the letting fee.

All bedding, quality bed linen, tea towels and bathroom towels are provided for your use.

High chair and travel cot can be provided on request (small bed linen not provided)

There are two Samsung Smart TVs; one 4K in the lounge area and one in the Master bedroom, which will allow you to access any Amazon Prime or Netflix account you may subscribe to. There is also a TV/DVD player in bedroom 2.

FREE WiFi is available.

There is a selection of board games, playing cards and small playthings for those ‘in-between’ times!

All in all, a ‘home from home’!

What do I need to bring?

We firmly believe that you should not have to bring everything with you when you have chosen to stay in our holiday lodge. Therefore, you will find a good selection of kitchen products (dishwasher tablets, washing-up liquid, cleaning materials, kitchen roll, foil, cling film etc).

In the two bathrooms, there is quality hand wash, shower gel, toilet tissue and tissues for your personal use.

There will always be basic items like tea, coffee, sugar and condiments in the cupboards and cows’ milk in the fridge.

NB You are welcome to use these and any other items you may find, but... Please be aware of any ALLERGENS that may concern you!!

* All you need to bring are items you personally require for your stay and comfort, like toiletries and special dietary food items.

* We politely ask you to bring personal ‘beach’ towels for use in the spa/swimming pool leisure facility or the beach!

Is there a shop on site or nearby?

Regrettably, there is no shop on site. The nearest convenience stores are at Tydd Gote, with a Post Office, andTydd St Mary, about 2 miles away.

There are several large supermarkets and stores around Wisbech, about 7 miles away.

Long Sutton has a Co operative store and a Spar convenience store - 4 miles away’.

However, Ocado, Tesco, Morrison, Sainsbury’s and Asda currently offer online delivery to the site, under their normal terms and conditions.

Can I bring my pet?

No, sorry - the lodge is strictly ‘PET FREE’ accommodation.

Do you accept group bookings?

We do not accept bookings for single sex groups, or groups under 21 years of age, for Hen/Stag Parties or Similar Events. This forms part of the TSG Park Rules.

Is there a Pub nearby?

The Park site has a pub, Spikes Bar, at the Leisure Complex, which includes a spacious beer garden. The village has a Pub too, The Crown and Mitre, which is a 0.4ml walk along a back path from our lodge.

Is Smoking/Vaping permitted?

The holiday lodge has a strictly No smoking/No vaping policy - see Booking Conditions. If you choose to smoke outside in the holiday park, we respectfully ask you to be mindful of wildlife when discarding cigarette ends and packets - thank you.

Where are the nearest electric car charging points?

As there are not currently any within this post code PE13 5NZ, we suggest you use your regular App to find out. However, we have the following suggestions for you to check out:

  1. Tesla - Old Hall Country Breaks via A17 near Tilney All Saints PE34 4SR - 11.7mls
  2. Pod Point - Sainsbury’s via A17 near Kings Lynn PE30 4LR - 15.3mls
  3. ChargeYourCar - St James Car Park Kings Lynn nr Station PE30 1BT - 15.1mls
  4. Pod point - Tesco Extra Cromwell Road Wisbech PE14 0RG - 9.3 mls
  5. Pod Point - Tesco Superstore Downham Market PE38 9AW - 21 mls
  6. Osprey - The Cobblestones Pub & Restaurant Wisbech Road March PE15 0BA - 14.5 mls
  7. Pod Point - Tesco Superstore Holbeach PE12 7LR - 10.7mls
The Lodge
The Park
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